By enrolling into a WEA Sydney course, students have acknowledged they are 18 years or older and that they have read the WEA Sydney Student Handbook, agree to abide by a series of basic rights and responsibilities, and understand the reimbursement & voucher policy.

Student Rights

All students have the right to learn in a supportive environment.

• Fair and respectful treatment from WEA Sydney staff and tutors in line with equity and antidiscrimination legislation, and WEA Sydney policies.
• Access to WEA Sydney’s management, through our grievances procedure, to assist in any matters of concern.
• Provision of and access to courses that recognise individual needs and learning styles.
• Protection from harassment.
• Procedure of appeal for a review of the results of a formal assessment.
• The right to learn in a safe, professional and clean environment.
• The presentation of courses, without additional or hidden costs, as advertised.
• Free availability of information concerning enrolments, policies and procedures as they relate to students, and the conduct of their course.
• Privacy and confidentiality.

Student Responsibilities

WEA Sydney supports a standard of behaviour based on mutual respect for other people, their property and belief systems. No student has the right to disrupt the learning of another student. WEA Sydney reserves the right to exclude any course participant if it is deemed that the learning environment has been compromised.

• Treat other WEA Sydney students, and staff, with respect and fairness, and not to exercise prejudice against any people with disability or special needs.
• Behave in an acceptable and appropriate manner towards other students, and staff.
• Provide notification to WEA Sydney of changes in their personal details.
• Follow required safety procedures, as directed by WEA Sydney staff and tutors.
• Read and abide by the information concerning enrolments/reimbursement/certificates contained within the Student Handbook and Code of Practice.
• Refrain from behaviour which could be defined as anti-social (e.g. swearing, abuse) or which could pace at risk any other student or staff members.
• Submit all required course work (e.g. assessments) by the due date, or negotiate an extension (prior to the due date) if circumstances require.
• Not engage in plagiarism, collusion or other forms of illegal work assistance, in the completion of an assessment task.

Reimbursement & Voucher Policy

If a course is cancelled:

• WEA Sydney will issue you with a full refund or a credit voucher, or your enrolment can be transferred to another course. If you transfer to a course of a lesser cost, WEA Sydney will reimburse the difference to you either through a refund or a credit voucher. If you wish to transfer to a course of a higher cost, you will need to pay the difference in course fees – any discounts from your original enrolment cannot be re-applied to the new course.
• Any credit voucher used to pay for an enrolment into a cancelled course will be replaced with another credit voucher equal to the credit used at the time of enrolment.

If a course is rescheduled to another date:

• You can be issued with a full refund or credit voucher if you are unable to attend the course.
• You can be issued with a partial refund or partial credit voucher for any session within the course that you are unable to attend.

If you are unable to attend a course:

• If you inform us 8 days or more in advance of the course commencement date, you can receive a full refund or credit voucher.
• If it is within 7 days of commencement, WEA is unable to provide you with a refund, but you can receive a credit voucher.
• If the course has already commenced, WEA is unable to provide you with a refund or credit voucher.

Transferring courses:

• A transfer from one course to another can be considered upon request. Not all transfers can be accommodated.
• If your transfer is approved and you transfer to a course of a lesser cost, WEA Sydney will need to retain the balance. If you wish to transfer to a course of a higher cost, you will need to pay the difference in course fees – any discounts from your original enrolment cannot be re-applied to the new course.
• A course enrolment can be transferred to another person, unless stated otherwise. You must inform WEA Sydney if you wish to transfer your enrolment to another person.

Vouchers:

• Voucher expiry dates cannot be extended. Once a voucher has expired, it cannot be reissued.
• If you choose to withdraw from a course, any voucher used to pay for that course cannot be reimbursed.
• Vouchers cannot be redeemed for cash.
• A voucher cannot be used to pay for WEA Sydney membership or used as a donation to WEA Sydney.
• If you have a credit voucher and wish to redeem it as a refund, you need to request this up to 28 days from the date of issue.

General Information:

• Refunds and credit vouchers will be processed within 14 days.
• If you enrol for the first time into a Language course and subsequently find that the class is not of a suitable level, a transfer, partial or full refund can be offered within 14 days of the start of the course.
• WEA Sydney is not responsible for books or materials that you may have purchased for a course, or any personal cost or expenses incurred for a course that is either running or cancelled.
• WEA Sydney reserves the right to alter any of the published arrangements, either before or during the course, or to cancel or terminate a course.
• WEA Sydney reserves the right to refuse enrolments as permitted by law.