By enrolling into a WEA Sydney course, students have acknowledged they are 18 years or older and that they have read the WEA Sydney Student Handbook, agree to abide by a series of basic rights and responsibilities, and understand the reimbursement policy.

Student Rights

All students have the right to learn in a supportive environment.

• Fair and respectful treatment from WEA Sydney staff and tutors in line with equity and antidiscrimination legislation, and WEA Sydney policies.
• Access to WEA Sydney’s management, through our grievances procedure, to assist in any matters of concern.
• Provision of and access to courses that recognise individual needs and learning styles.
• Protection from harassment.
• Procedure of appeal for a review of the results of a formal assessment.
• The right to learn in a safe, professional and clean environment.
• The presentation of courses, without additional or hidden costs, as advertised.
• Free availability of information concerning enrolments, policies and procedures as they relate to students, and the conduct of their course.
• Privacy and confidentiality.

Student Responsibilities

WEA Sydney supports a standard of behaviour based on mutual respect for other people, their property and belief systems. No student has the right to disrupt the learning of another student. WEA Sydney reserves the right to exclude any course participant if it is deemed that the learning environment has been compromised.

• Treat other WEA Sydney students, and staff, with respect and fairness, and not to exercise prejudice against any people with disability or special needs.
• Behave in an acceptable and appropriate manner towards other students, and staff.
• Provide notification to WEA Sydney of changes in their personal details.
• Follow required safety procedures, as directed by WEA Sydney staff and tutors.
• Read and abide by the information concerning enrolments/reimbursement/certificates contained within the Student Handbook and Code of Practice.
• Refrain from behaviour which could be defined as anti-social (e.g. swearing, abuse) or which could pace at risk any other student or staff members.
• Submit all required course work (e.g. assessments) by the due date, or negotiate an extension (prior to the due date) if circumstances require.
• Not engage in plagiarism, collusion or other forms of illegal work assistance, in the completion of an assessment task.

Reimbursement Policy

If a course is cancelled:

• You will receive a full refund, which can be used to enrol in another course.
• If you enrol in a replacement course of lesser value, you will receive a refund for the difference.
• Any discounts applied to your original enrolment can be re-applied to a new enrolment within seven (7) days of the cancellation.

If a course is rescheduled (before it begins):

• You may request a full refund.
• If you cannot attend part of the rescheduled course, you may request a partial refund for the days you are unable to attend.

Refunds are not available:

• Once the course is confirmed to commence, or
• If you choose to withdraw from a confirmed or ongoing class.

Discounts:

• Must be claimed at enrolment and cannot be applied or refunded afterwards.

In the case of serious illness:

• If you become seriously ill after enrolling in a course and it has not yet commenced, a refund will be considered.
• You may be requested to provide appropriate evidence.
• Other than in exceptional circumstances, a refund would not usually be considered once a course has commenced.

General Information:

• Refunds will be processed within 10 business days.
• If you are a first-time student in a language course and find the level unsuitable, you may contact us within 10 business days of the course start date to:
1. Transfer to a more suitable level, or
2. Withdraw and request a partial or full refund.
• WEA Sydney is not responsible for any personal costs or materials you may have purchased for a course that is cancelled or has already commenced.
• WEA Sydney reserves the right to:
• Change published course details before or during a course.
• Cancel or terminate a course.
• Refuse enrolments as permitted by law.