By enrolling into a WEA Sydney course, students have acknowledged they are 18 years or older and that they have read the WEA Sydney Student Handbook, agree to abide by a series of basic rights and responsibilities, and understand the reimbursement & credit note policy.

Student Rights

All students have the right to learn in a supportive environment.

• Fair and respectful treatment from WEA Sydney staff and tutors in line with equity and antidiscrimination legislation, and WEA Sydney policies.
• Access to WEA Sydney’s management, through our grievances procedure, to assist in any matters of concern.
• Provision of and access to courses that recognise individual needs and learning styles.
• Protection from harassment.
• Procedure of appeal for a review of the results of a formal assessment.
• The right to learn in a safe, professional and clean environment.
• The presentation of courses, without additional or hidden costs, as advertised.
• Free availability of information concerning enrolments, policies and procedures as they relate to students, and the conduct of their course.
• Privacy and confidentiality.

Student Responsibilities

WEA Sydney supports a standard of behaviour based on mutual respect for other people, their property and belief systems. No student has the right to disrupt the learning of another student. WEA Sydney reserves the right to exclude any course participant if it is deemed that the learning environment has been compromised.

• Treat other WEA Sydney students, and staff, with respect and fairness, and not to exercise prejudice against any people with disability or special needs.
• Behave in an acceptable and appropriate manner towards other students, and staff.
• Provide notification to WEA Sydney of changes in their personal details.
• Follow required safety procedures, as directed by WEA Sydney staff and tutors.
• Read and abide by the information concerning enrolments/reimbursement/certificates contained within the Student Handbook and Code of Practice.
• Refrain from behaviour which could be defined as anti-social (e.g. swearing, abuse) or which could pace at risk any other student or staff members.
• Submit all required course work (e.g. assessments) by the due date, or negotiate an extension (prior to the due date) if circumstances require.
• Not engage in plagiarism, collusion or other forms of illegal work assistance, in the completion of an assessment task.

Reimbursement & Credit Note Policy

If a course is cancelled:

• You will receive a full refund or a credit note, to put towards a replacement course enrolment. If you enrol in a replacement course of a lesser value, the difference will be reimbursed through a refund or credit note.
• If the course is cancelled, any discounts applied to the original enrolment can be re-applied to any new enrolment up to seven (7) days.
• Any course paid by credit note that is cancelled, the original credit note will be reinstated.

If a course is rescheduled to another date before commencement:

• You may request a full refund or credit note.
• You may request a partial refund or partial credit note for any day that you cannot attend.

There are no reimbursements / refunds:

• Once the course is confirmed to commence.
• On a student wishing to withdraw from a confirmed or commenced class.

Credit Notes:

• Credit notes have an expiry date of twelve (12) months.
• Credit note expiry dates cannot be extended.
• A credit note may be used as a tax deductible donation to WEA Sydney.

General Information:

• Refunds and credit notes will be processed within ten (10) days.
• First time students enrolling into language courses and finding the level not suitable, a transfer, partial or full refund may be offered within ten (10) days of the start of the course.
• WEA Sydney is not responsible for books or materials that you may have purchased for a course, or any personal cost or expenses incurred for a course that is either running or cancelled.
• WEA Sydney reserves the right to alter any of the published arrangements, before or during the course, or to cancel or terminate a course.
• WEA Sydney reserves the right to refuse enrolments as permitted by law.